Frequently Asked Questions

Q: How long will it take to ship my order?

A: Orders are generally shipped within 5 business days.  However, large or custom orders may take additional time.

Q: How are shipping costs calculated?

A: Shipping costs are computed based on the weight of each item. When you add an item to your shopping cart the shipping and handling charges are automatically computed by FedEx, UPS, or USPS software and are listed as a part of your total.

Q: What is your return policy?

A: If you are unhappy with any part of your order, please notify us at sales@primalbrewing.com immediately. We accept returns on merchandise for up to 2 weeks after your order is shipped to you. Please check your order carefully when it arrives.
Note: We sincerely believe you will be pleased with your order and will not experience issues. However, if you do, do not hesitate to let us know.

Q: May I use your designs?

A: Please do not use the designs without our express written permission. All designs are fully copyrighted and are the property of Primal Brewing and Marc Staut.

Q: Do you offer wholesale pricing?

A: We are happy to offer wholesale pricing IF you will be reselling our products.  We will need a copy of your Sales and Use Tax ID when you place your wholesale order.

Q: How does your affiliate program work?

A: